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​Accessibility 
Statement

This statement was last updated on May 1 2026.

We at Organic Me Honey Bees - Natural Skincare are working to make our site organicme-skincare.ca accessible to people with disabilities.

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Statement of Commitment

Organic Me Honey Bees is committed to providing a welcoming, inclusive, and accessible environment for all individuals, including people with disabilities. We strive to meet the needs of our customers in a timely manner and in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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Scope

This policy applies to all employees, contractors, and volunteers who interact with customers or the public on behalf of Organic Me Honey Bees - Skincare.

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This policy applies to all interactions with customers through:

  • Our website

  • Farmers’ markets and pop-up events

  • Email, phone, and social media communications

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Accessible Customer Service

We are committed to:

  • Communicating in ways that consider individual accessibility needs

  • Providing clear product information and ingredient details upon request

  • Offering flexible communication methods (email, messaging, verbal explanation at markets)

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Farmers’ Markets & Pop-Up Events

While we operate within shared public spaces not controlled by Organic Me Honey Bees - Skincare, we will:

  • Make reasonable efforts to ensure our booth setup is approachable and navigable

  • Provide verbal descriptions of products for customers who may have visual impairments

  • Assist customers with handling products when requested

  • Be patient and responsive to different communication needs

If a customer requires specific accommodation at an event, we encourage advance contact where possible.

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Online Accessibility

We aim to make our website accessible by:

  • Using clear, simple language in product descriptions

  • Providing ingredient lists for all products

  • Responding to requests for alternative formats (e.g., email explanations, larger text)

 

If you experience difficulty accessing any part of our website, please contact us for assistance.

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Assistive Devices

Customers are welcome to use personal assistive devices when interacting with us at markets or online.

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Service Animals and Support Persons

At farmers’ markets and events, we welcome customers accompanied by service animals or support persons, in accordance with event rules and applicable laws.

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Communication

We will communicate with customers in ways that take into account their disabilities. This may include:

  • Written communication (email, messaging)

  • Verbal explanations at markets

  • Providing additional time for interactions when needed​

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Training

As a small business, Organic Me Honey Bees - Skincare ensures that anyone representing the business is familiar with:

  • Accessible customer service principles under the Accessibility for Ontarians with Disabilities Act (AODA)

  • Respectful and inclusive communication practices

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Feedback Process

We welcome feedback on accessibility and customer experience.

Customers can contact us through:

 

We will respond in a timely manner and provide accessible communication upon request.

Notice of Temporary Disruptions

If there is a disruption to our ability to attend a scheduled market or respond to online orders, we will provide notice via:

  • Social media

  • Our website (if applicable)

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Home-Based Business Note

As our products are made in a private residence, our home is not open to the public. Customer interactions take place exclusively online or at public market locations.

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Modifications to This Policy

We may update this policy to reflect changes in our operations or legal requirements. Any updates will maintain our commitment to accessibility.

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Contact Information

For questions or accommodation requests, please contact:

Christine McDonald

info@organicme-skincare.ca

1-905-967-2150

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Accessibility adjustments on this site:

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We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2] guidelines, and have made the site accessible to the level of [A / AA / AAA]  This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. 

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  • Used the Accessibility Wizard to find and fix potential accessibility issues

  • Set the language of the site 

  • Set the content order of the site’s pages

  • Defined clear heading structures on all of the site’s pages

  • Added alternative text to images

  • Implemented color combinations that meet the required color contrast

  • Reduced the use of motion on the site

  • Ensured all videos, audio, and files on the site are accessible

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