​Accessibility 
Statement

This statement was last updated on May 1 2026.

We at Organic Me Honey Bees - Natural Skincare are working to make our site organicme-skincare.ca accessible to people with disabilities.

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Statement of Commitment

Organic Me Honey Bees is committed to providing a welcoming, inclusive, and accessible environment for all individuals, including people with disabilities. We strive to meet the needs of our customers in a timely manner and in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

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Scope

This policy applies to all employees, contractors, and volunteers who interact with customers or the public on behalf of Organic Me Honey Bees - Skincare.

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This policy applies to all interactions with customers through:

• Our website

• Farmers’ markets and pop-up events

• Email, phone, and social media communications

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Accessible Customer Service

We are committed to:

• Communicating in ways that consider individual accessibility needs

• Providing clear product information and ingredient details upon request

• Offering flexible communication methods (email, messaging, verbal explanation at markets)

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Farmers’ Markets & Pop-Up Events

While we operate within shared public spaces not controlled by Organic Me Honey Bees - Skincare, we will:

• Make reasonable efforts to ensure our booth setup is approachable and navigable

• Provide verbal descriptions of products for customers who may have visual impairments

• Assist customers with handling products when requested

• Be patient and responsive to different communication needs

If a customer requires specific accommodation at an event, we encourage advance contact where possible.

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Online Accessibility

We aim to make our website accessible by:

• Using clear, simple language in product descriptions

• Providing ingredient lists for all products

• Responding to requests for alternative formats (e.g., email explanations, larger text)

 

If you experience difficulty accessing any part of our website, please contact us for assistance.

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Assistive Devices

Customers are welcome to use personal assistive devices when interacting with us at markets or online.

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Service Animals and Support Persons

At farmers’ markets and events, we welcome customers accompanied by service animals or support persons, in accordance with event rules and applicable laws.

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Communication

We will communicate with customers in ways that take into account their disabilities. This may include:

• Written communication (email, messaging)

• Verbal explanations at markets

• Providing additional time for interactions when needed​

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Training

As a small business, Organic Me Honey Bees - Skincare ensures that anyone representing the business is familiar with:

• Accessible customer service principles under the Accessibility for Ontarians with Disabilities Act (AODA)

• Respectful and inclusive communication practices

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Feedback Process

We welcome feedback on accessibility and customer experience.

Customers can contact us through:

• Email: info@organicme-skincare.ca

• In person at farmers’ markets

 

We will respond in a timely manner and provide accessible communication upon request.

Notice of Temporary Disruptions

If there is a disruption to our ability to attend a scheduled market or respond to online orders, we will provide notice via:

• Social media

• Our website (if applicable)

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Home-Based Business Note

As our products are made in a private residence, our home is not open to the public. Customer interactions take place exclusively online or at public market locations.

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Modifications to This Policy

We may update this policy to reflect changes in our operations or legal requirements. Any updates will maintain our commitment to accessibility.

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Contact Information

For questions or accommodation requests, please contact:

Christine McDonald

info@organicme-skincare.ca

1-905-967-2150

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Accessibility adjustments on this site:

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We have adapted this site in accordance with WCAG [2.0 / 2.1 / 2.2] guidelines, and have made the site accessible to the level of [A / AA / AAA]  This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. 

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• Used the Accessibility Wizard to find and fix potential accessibility issues

• Set the language of the site 

• Set the content order of the site’s pages

• Defined clear heading structures on all of the site’s pages

• Added alternative text to images

• Implemented color combinations that meet the required color contrast

• Reduced the use of motion on the site

• Ensured all videos, audio, and files on the site are accessible

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